Privacy Policy

Our Promise

At LoveSignal (the "Service"), your privacy comes first so you can share your thoughts with peace of mind. We collect only the minimum information we truly need, encrypt it in transit, and never sell or share your information for advertising or commercial purposes. You can also permanently delete all of your data yourself, anytime, right from the app.

1. Information We Collect

We collect only what is necessary:

• When you sign in: Your email and name from your Apple or Google account. With Apple’s "Hide My Email," you can use the Service without sharing your real email, and we never collect a separate password.
• Conversations: The messages you exchange during AI counseling. These are stored securely so the Service can remember context and continue naturally.
• Attached images: Photos you choose to attach to a conversation.
• Voice input: Recorded audio is converted to text, and the original audio file is deleted immediately after transcription. (Only the resulting text remains as a message.)
• Automatically generated: Account identifier, a random anonymous ID for non-logged-in use, and basic usage info (language, time zone, etc.).
• When you pay: Payments are securely processed by Stripe; the Service does not store card details directly.

2. How We Use Information

Collected information is used only for the following purposes:

• Providing AI counseling conversations and remembering prior context
• Managing your account and membership
• Improving service quality (aggregated, non-identifying data)

We use your information only for the purposes above, and never sell or share it with third parties for advertising or marketing.

3. Data Retention and Deletion

Conversations and images: Stored securely and linked to your account while you use the Service (so it can remember your conversations). Original voice audio: Deleted immediately after transcription to text. Payment information: Retained for a limited period as required by law, then deleted. Delete anytime: When you delete your account in the app ([Settings → Account → Delete Account]), your conversations, attached images, and account information are permanently erased from our servers within 24 hours, and any active subscription is canceled.

4. Third-Party Sharing

We do not sell your personal information and never share it for advertising. It is processed only in the limited cases below, and only to the extent needed to provide the Service:

• Apple / Google: Login authentication
• Stripe: Payment processing (payment information only)
• AI processing: To generate counseling responses, conversation content is sent to and processed by an AI model. This processing is solely for generating responses and is never used for advertising.
• Legal: When lawfully required by applicable law

5. International Processing

For reliability and security, the Service uses global cloud infrastructure (such as Cloudflare) and AI processing systems, and some data may be processed or stored on servers outside your country. The same level of encryption and access control applies wherever data is processed.

6. Security Measures

To protect what you share, the Service implements the following safeguards:

• End-to-end SSL/TLS encrypted communication in transit
• Operated on trusted, security-certified cloud infrastructure
• Strict access controls — data access is limited to the minimum needed to operate the Service
• No passwords collected — only Apple/Google sign-in, eliminating password-leak risk at the source
• No advertising or tracking SDKs in the app whatsoever
• Regular security reviews and timely security updates

7. Your Rights

You have full control over your information:

• Request access to and correction of your personal information
• Request deletion — delete everything instantly by deleting your account in the app
• Request suspension of processing

Contact us at contact@pprk.xyz and we will respond promptly.

8. Children’s Privacy

The Service is intended for adults and does not knowingly collect personal information from children under 14. If we learn that a user is under 14, we delete the relevant information without delay.

9. Cookies and Analytics

The mobile app uses no advertising or tracking tools at all. On the website, we may use aggregated, non-identifying statistics (Google Analytics) to improve the Service.

10. Contact and Changes

Privacy inquiries: Email: contact@pprk.xyz This policy may be revised due to changes in law or the Service; we will announce material changes through in-Service notices.